Refund policy

Refund Policy

At DragonBound, we want you to feel confident in every purchase. Please read this policy carefully before placing your order, as it outlines exactly how refunds and warranty claims are handled.

All Sales Are Final

DragonBound does not accept returns of any kind, for any reason. This includes but is not limited to change of mind, incorrect size or style, buyer's remorse, or general dissatisfaction with an item. Once an order is placed, it cannot be returned.

30-Day Warranty

Refunds are only considered for orders where the 30-Day Warranty was purchased at the time of checkout. If you purchased the 30-Day Warranty, you may be eligible for a refund or replacement under the following conditions:

* The claim is submitted within 30 days of the original purchase date
* You provide your order number and proof of purchase (order confirmation email)
* You provide a clear description and, where applicable, photo or video evidence of the issue

To submit a warranty claim, please contact dbknifes@outlook.com with your order number and the reason for your claim. Our team will review your request based on the terms stated on this page.

No Warranty, No Refund

Orders placed without the 30-Day Warranty are not eligible for a refund, replacement, or store credit under any circumstances, including for items that are damaged, defective, lost, or otherwise unsatisfactory. We strongly encourage customers who want refund protection to add the 30-Day Warranty at checkout.

Damaged or Defective Items

If you purchased the 30-Day Warranty and receive a damaged or defective item, please contact dbknifes@outlook.com within 48 hours of delivery. If damage is not reported within this window, we may not be able to honor your claim. We use the timestamp and delivery confirmation information from the carrier's tracking link when reviewing all damage claims.

Processing of Approved Claims

If your warranty claim is approved, we will notify you by email and process your refund or replacement accordingly. Approved refunds are credited to your original method of payment. Please allow 2-3 business days for the refund to post with your financial institution after it has been processed on our end. If you have not received your refund after this window, please contact us at dbknifes@outlook.com so we can investigate further.

Feedback

We would love to hear your feedback, questions, or any concerns. Please feel free to email us at dbknifes@outlook.com to let us know how we are doing. We take your feedback very seriously and are always striving to improve.